You trust us with your Range Rover. Often you trust us with your phone number, address and travel plans too. We treat that information with the same care we give your vehicle. This policy explains what we collect and why we need it. It also shows how you stay in control.
1. Who Controls Your Data
Range Rover Repair Dubai is responsible for your personal data. We operate from 46 28B Street, Al Quoz Industrial Area 3, Dubai, UAE. You can contact us at info@rangeroverrepairdubai.ae.
We follow Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Every other relevant UAE law applies too.
2. Data We Collect
| Data category | Typical items | Source |
|---|---|---|
| Contact details | Name, phone number, email | You, when you contact us or book |
| Location details | Pickup and drop-off address, roadside location | You, when you request collection or help |
| Vehicle details | Model, VIN, plate, mileage, service history | You, the vehicle and diagnostic scans |
| Diagnostic data | Fault codes and module readings from diagnostic tools | The vehicle’s control units |
| Job records | Quotes, approvals, invoices, photos of the car | Our workshop systems |
| Payment details | Payment confirmation and reference | Payment providers |
| Communication records | Emails, form submissions, notes from calls | Your contact with us |
| Website data | Pages visited, device type, cookies | Your browser |
Sensitive personal details are never requested. We do not need it to service your car.
3. Why We Use Your Data
- To book, diagnose, quote and repair your vehicle.
- To collect and return your vehicle, or reach you on the roadside.
- To ask for your approval before any extra work.
- To issue invoices, manage service contracts and handle warranty claims.
- To send service reminders, where you agree to receive them.
- To improve our site and workshop service.
- To meet legal, tax and VAT duties.
4. Legal Basis for Processing
We process your data only where the law allows. In most cases, we need it to perform our service contract with you. Some processing meets a legal duty, such as tax records. We rely on your consent for marketing messages and non-essential cookies. Change your mind? Pull that consent whenever you like.
5. Emails, Forms and Calls
Many owners send us photos and videos by email or through our booking form. We use these only to assess and handle your request. Please do not send ID cards or payment details this way. When we contact you about your vehicle, we may note the conversation in your job record. That way every technician knows your approval and instructions.
6. Marketing Messages Stay Optional
We send service reminders and seasonal tips only if you agree. A pre-summer cooling check is a typical example. So is a reminder before the desert season. Every message gives you a simple way to opt out. Saying no never affects the service you receive.
7. Records From Your Vehicle Inspection
During diagnosis we may take photos of worn parts, leaks or body damage. These images support your quote and explain our findings. They show the vehicle, not you. A photo may capture a number plate or personal item by chance. If so, it stays within your job record only.
8. Who We Share Data With
We never sell your data. We share only what is needed with:
- Parts suppliers, for ordering parts for your vehicle.
- Insurance companies, when you ask us to handle a claim.
- Payment providers, to process your payment.
- IT and hosting providers who support our systems.
- Official UAE bodies, where a legal obligation applies.
Each party receives only what it needs and must protect it.
9. How Long We Keep Data
Job and invoice records stay with us only while they serve a purpose. That covers the work itself, warranty claims and UAE tax and legal record-keeping duties. Marketing data is kept until you opt out. When data is no longer needed, we delete it or make it anonymous.
10. How We Protect Your Data
We use access controls, secure systems and staff training to protect your information. Access is limited to staff working on your vehicle. No system is completely secure. If an incident happens, we act quickly to contain it. We report it as the law requires.
11. Data Stored in Your Vehicle
Modern Range Rovers store personal data in the infotainment system. This can include paired phones, contacts and call logs. It can also hold saved routes and home addresses. Your recent routes to Hatta or Liwa may sit there too.
We do not copy or use this data. Some repairs, software updates or battery changes may reset or erase it. Before handover, we recommend unpairing your phone and clearing saved locations. Diagnostic tools read vehicle system data, not personal content.
12. Your Rights
| Your right | What it means |
|---|---|
| Access | Request a copy of the personal details on our file |
| Correction | Ask us to fix wrong or incomplete data |
| Deletion | Ask us to erase data we no longer need |
| Restriction | Have us narrow the ways your details are used |
| Objection | Object to marketing or certain processing |
| Portability | Ask for your data in a usable format |
| Withdraw consent | Stop marketing messages at any time |
To use any right, email info@rangeroverrepairdubai.ae. We may need to verify that the request comes from you. We reply within the time set by UAE law.
13. Children
We serve people who own or drive these vehicles. We never set out to collect details from minors. Do you think a minor has shared details with us? Let us know and we will erase them.
14. Cookies
Some cookies are needed to keep this site running. If you agree, we also run analytics cookies. They tell us which pages people visit and how. Your browser settings let you refuse or clear cookies at any time. Blocking some cookies may affect how the site works.
15. Changes to This Policy
This policy may change as our services or UAE law change. The latest version is always on this page. Last updated: October 2026.
16. Contact Us About Privacy
Questions about your data are always welcome. Email info@rangeroverrepairdubai.ae or reach us through our online booking form. You can also visit our Al Quoz workshop, open 24/7. We reply the same day, whether it is about your privacy or your next service.