Trust on the road starts with trust in the workshop. These terms explain how we handle your Range Rover or Land Rover. They cover everything from your first request to the moment you drive away. They protect you as much as us, so there are no surprises along the way.
1. Who We Are and How These Terms Apply
These terms apply to all services provided by Range Rover Repair Dubai (“we”, “us”, “the workshop”). We operate from 46 28B Street, Al Quoz Industrial Area 3, Dubai, UAE. By booking a service, approving a quote or handing over your vehicle, you (“the customer”) accept these terms.
Our workshop is an independent specialist. Range Rover, Land Rover, Defender, Discovery, Velar and Evoque are registered trademarks of their owner. We are not affiliated with, authorised by or endorsed by the car maker.
2. Your Rights at a Glance
| Your right | How we honour it |
|---|---|
| Know the price first | A clear quote before any work |
| Approve every job | No work without your consent |
| Choose your parts | Genuine or OEM-quality, your call |
| Be told about extra work | We contact you before any added task |
| Get a warranty | Cover locked in on your invoice |
| Raise a complaint | A direct route to management |
These rights sit alongside your statutory rights under Federal Law No. 15 of 2020 on Consumer Protection, as amended by Federal Decree-Law No. 5 of 2023. The UAE government explains these consumer protection rights in plain terms. Nothing in these terms limits them.
3. Bookings
Reserve your slot by email, through our online form or at the workshop. A booking is confirmed once we reply with a date and time. We work 24/7, but some jobs depend on parts supply and bay availability. If we need to move your appointment, we will tell you as early as possible.
4. Diagnosis
We use dealer-level brand diagnostic tools together with a physical inspection. Faults in complex systems may need more than one test. Air suspension, Terrain Response and engine management are common examples. A diagnostic fee may apply, and we will tell you before we start. If you approve the repair, we may credit this fee against the final invoice where the quote says so.
5. Quotes and Approval
After diagnosis we give you a clear quote showing parts, labour and VAT in AED. The quote names its own expiry, so you know exactly how long you have. Work begins only after you approve the quote by email, through our form or in person.
If we find a further fault during the repair, we stop and contact you. Extra work goes ahead only with your approval. If we cannot reach you, we will not carry out the added work.
6. Parts
You choose between genuine parts and OEM-quality parts. You hear how cost and cover compare first. Then you choose. Replaced parts are offered back to you on request at collection. The exception is parts that must go back to a supplier under an exchange or warranty arrangement.
Customer-supplied parts. We may fit parts you supply, at our discretion. We do not warranty the part itself. Our labour warranty may be limited if the part fails. We are not responsible for delays caused by wrong or faulty supplied parts.
7. Pickup, Drop-Off and Driver Authorisation
Our drivers can collect and return your vehicle anywhere in Dubai. By using this service, you authorise our drivers to drive your vehicle between your location and the workshop. This also covers road testing. You confirm that the vehicle is registered, insured and legal to drive. We record the vehicle’s condition and mileage at pickup. Where possible, we share photos with you.
8. Road Tests
Some faults only appear on the move. Gearbox shifts, suspension noise and Terrain Response warnings are typical examples. You authorise us to road test the vehicle before and after work. Road tests are kept to the distance needed and are carried out by qualified staff.
9. Personal Belongings
Before you hand over the keys, remove cash, valuables, papers and anything personal. Your vehicle gets proper care while it is with us. Items left in the cabin are your responsibility, unless our negligence causes the loss.
10. Settling the Invoice and Collecting Your Vehicle
Settle the bill once the job is done, before you drive away. Prices are in UAE Dirhams (AED) and include VAT at the applicable rate. Your quote lists every payment option we take. We may keep the vehicle until the invoice is paid in full, as permitted by UAE law.
11. Prepaid Service Contracts
Our prepaid service plans come with no yearly lock-in:
| Contract tier | Distance covered | What you get |
|---|---|---|
| Bronze | Up to 30,000 km | Two minor and one major service |
| Silver | Up to 50,000 km | Four minor and one major service |
| Gold | Up to 50,000 km | Four minor and two major services |
Each contract covers the listed services for the named vehicle. Repairs outside the service scope are quoted separately. Full contract terms are issued at purchase.
12. Uncollected Vehicles and Storage
Once we flag your vehicle as ready, come and claim it within a reasonable time. Leave it parked with us beyond that and a daily storage charge may apply. We put the figure to you in writing before the meter starts. If a vehicle stays uncollected for a long period, we will contact you in writing. We may then take steps allowed under UAE law to recover unpaid charges.
13. Insurance Repairs
We work with insurance claims for body shop and accident repairs. You remain responsible for any excess, depreciation or items the insurer does not cover. Repairs begin once the insurer approves the claim. You may instead choose to pay directly and recover the cost yourself.
14. Warranty
We stand behind our labour with a warranty built for tough Dubai driving. The time and distance limits for your job are confirmed in writing before we start, and cover ends at whichever limit you reach first. Genuine and OEM-quality parts carry the warranty given by their supplier. The warranty does not cover normal wear, misuse, accident damage or unrelated faults. It also does not cover damage from later work by another garage.
Off-road and desert use is part of owning these vehicles. Even so, damage from extreme use may fall outside warranty. Examples include impact on rocks or deep water crossings beyond the vehicle’s rating.
Steps to claim under warranty:
- Spot a problem? Email us or use the online form straight away.
- Share your invoice number and a short description or video.
- Bring the vehicle in, or book pickup, for inspection.
- We confirm whether the fault is covered and fix covered faults at no charge.
15. Cancellations and Refunds
You may cancel a booking free of charge before work starts. If you cancel after approval, you pay for work already done. You also pay for any special-order parts that cannot be returned. Refunds for prepaid service contracts follow the contract terms issued at purchase. Approved refunds go back to the original payment method.
16. Limits of Liability
We are responsible for the work we carry out and for damage caused by our negligence. We are not liable for existing faults we were not asked to repair. Nor are we liable for indirect losses, such as loss of use or business income. Delays caused by parts supply beyond our control are also excluded. Nothing in these terms excludes liability that cannot be excluded under UAE law.
17. Complaints
Unhappy with any part of our work? Let us hear about it. Email info@rangeroverrepairdubai.ae or send your concern through our online form. A manager will review your concern and reply promptly. If we cannot resolve the issue, you may contact the relevant consumer protection authority.
18. Governing Law
These terms follow the laws of the UAE as applied in Dubai. The Dubai courts settle any dispute.
19. Changes to These Terms
These terms can change over time. The version on this page at the time of your booking applies to that booking. Last updated: October 2026.
Drive Away With Confidence
Clear terms mean fewer surprises and more time on the road. Have a question about how we work? Email info@rangeroverrepairdubai.ae or ask through our online booking form. You can also visit our Al Quoz workshop, open 24/7. We are happy to explain everything before you book.